Built for Healthcare Brands That Have Outgrown Their Last Social Media Agency.
380,000 London SMBs are competing for digital attention. Healthcare practices that master social media outpace those stuck in outdated tactics.
8 of our last 10 healthcare clients saw measurable organic growth within 6 months
We do our best work for one kind of client.
Not every brand is the right fit for how we work. Here’s how to tell if you are.
That’s your profile. Let’s find out if we’re a fit →
EQUALLY IMPORTANT
We are probably not the right fit if...
You need results in 30 days. Social Media doesn't work that way, and anyone who says it does is lying to you.
You want to own the strategy internally and outsource only execution. We work as strategic partners, not vendors.
Your budget is under $2,000/month. We can't do our best work at that level.
The brands we work best with are past the “let’s try Social Media” phase. They know it works. They want it done properly.
London healthcare is a different game.
We’ve run Social Media here. We know what it takes.
Your competitors are winning patient trust on social—are you?
London's healthcare sector faces a unique challenge: patient acquisition has shifted entirely to social and Google Maps discovery. Practices competing in Canary Wharf, the City, and Shoreditch find themselves invisible to patients actively searching for care on Instagram, Facebook, and TikTok. The average London healthcare business spends £4,200 monthly on digital but lacks a coherent social strategy—resulting in lost patient reviews, weak engagement, and competitors capturing their market share. Winning practices build community first, then convert.
The 3 places London healthcare brands leave revenue on the table
Every engagement starts with a structured audit. These patterns show up in 9 out of 10 healthcare brands we assess — regardless of size or previous agency history.
Don’t take our word for it.Here’s what we actually delivered.
Despite premium location and high-quality care, they were invisible on Instagram and Facebook. Google Maps ranking was poor (5th place in their postcode). Monthly patient enquiries had plateaued at 18–22, despite 35% month-on-month growth target.
Launched automated post-appointment review request system via SMS (HIPAA-compliant), targeting 100% of completed treatments.
— Sarah M.
Practice Manager, Canary Wharf Dental
Read the full case study →BEFORE → AFTER
Monthly Patient Enquiries from Social · BEFORE
8 enquiries/mo
Monthly Patient Enquiries from Social · AFTER
156 enquiries/mo
You shouldn’t have to wonder what your agency is doing with your money.
Every Friday, you get a Loom from your strategist. Not a report — a walkthrough. What changed, what we’re doing about it, what to expect next week. Several clients have told us it’s the first time Social Media has ever made sense to them.
From audit to measurable growth, step by step
After 90 days, your practice will have a documented, repeatable system to generate patient reviews every month, an engaged social community that drives referrals, and measurable enquiries traced directly to social campaigns. You'll rank higher on Google Maps, convert more website visitors, and compete effectively against larger practices in your London market.
Social Audit & Strategy
We analyze your current social presence, competitor landscape in your London postcode, and patient sentiment across platforms. We identify which channels (Instagram, Facebook, TikTok, Google Maps) hold the most opportunity for your practice. We map your patient journey and define what 'community' means for your specialty.
Review Automation System
We build a repeatable, HIPAA-compliant process to ask satisfied patients for reviews at the moment they're most likely to leave one (post-appointment, post-treatment). This includes email sequences, SMS workflows, and staff training. We target Google Maps, Trustpilot, and Facebook simultaneously.
Content Calendar & Community Building
We create 12-week content calendar focused on patient education, testimonials, behind-the-scenes trust-building, and local events. Every post is designed to spark comments, shares, and questions—turning followers into engaged community members. Content is tailored to London's healthcare audience (mixed socioeconomic, diverse, digitally savvy).
Paid Social Launch & Optimization
If your budget allows, we launch targeted campaigns on Facebook and Instagram to reach nearby patients actively searching for your specialty. We test audiences, creative, and messaging to find the lowest cost-per-lead. Budget is flexible (starting £800–£1,200/month) and performance-tracked weekly.
Reporting & Community Growth
We deliver monthly reports showing review count growth, engagement metrics, website traffic from social, and patient enquiries traced to social channels. We identify what's working and pivot tactically. You'll see review velocity increase, Google Maps ranking improve, and social-sourced enquiries become predictable.
The honest difference
We’re not going to call other agencies bad. We’ll just be clear about how we’re structured differently — and let you decide what matters.
| Omakaase | What we hear from most agencies | |
|---|---|---|
| Contracts | ✓ Month-to-month. Walk away any time. | 12-month minimum (standard) |
| Who's on your account | ✓ Senior strategist. Doesn't rotate. | Account manager, often junior, rotates 6–12 months |
| Reporting cadence | ✓ Weekly Loom video + live dashboard | Monthly PDF report |
| Attribution model | ✓ Revenue-connected from Day 1 | Rankings + traffic only |
| Cost transparency | ✓ You see where every dollar goes | Black-box retainer |
What this typically looks like for a London healthcare brand
The median healthcare client after 6 months
Get the exact 27-point audit checklist we use to diagnose why London healthcare practices fail on social—and what to fix first. Download now and benchmark yourself against top performers in your postcode.
Median result across 12 healthcare Social Media case studies. Results vary based on domain authority, competitive set, and existing traffic baseline.
“The content calendar process changed how our whole team thinks about marketing. We're telling a story now — not just filling a grid to look active.”
Cora M.
Brand Director · Lifestyle Brand
“They mapped our content to every stage of the buyer journey. That sounds basic — but nobody had done it for us before. The results were immediate.”
Raj S.
Founder · E-commerce Brand, $3M revenue
“We grew from 12K to 87K followers in nine months. But DM leads increased by 340%. Followers are vanity. Leads are the point. They understood the difference from day one.”
Mia C.
Founder · Beauty Brand, $2M revenue
The questions founders actually ask us
Not the FAQ we wrote. The questions from real first calls.
How is this different from hiring an in-house social media manager?
An in-house manager costs £22,000–£35,000 annually and takes 8–12 weeks to ramp up on your practice's workflows. You get one person, one perspective. We bring systems (automation, proven content playbooks, paid media expertise) + dedicated senior strategy from day one. Your staff still owns the day-to-day posting; we own the strategy, optimization, and results. Most London practices use this model alongside their team.
What if we have zero followers and our Instagram is dormant?
Perfect—this is actually easier than fixing a practice with inconsistent posting. We restart your account with clear positioning, launch a 12-week content calendar designed to build community, and run paid campaigns to jumpstart follower growth. Dormant accounts typically grow 400–800 followers/month once reactivated with consistent, valuable content. You're starting from honesty, not fighting your own inconsistency.
Are you able to help with reviews if we use Trustpilot, Google, and Facebook?
Yes. We design a single workflow that automatically routes review requests to all three platforms. Our system is HIPAA-compliant and handles timing (when patients are most likely to respond). You'll see review growth across all channels simultaneously—typically 8–15 reviews/month across all platforms combined by Month 3.
How do you measure success? What if we don't see results?
We measure four things: (1) review count growth, (2) Google Maps ranking, (3) social engagement + follower growth, (4) website traffic and patient enquiries from social. Monthly reports show all four. If you're not seeing movement within 90 days, we pivot strategy or agree to pause. Transparency and measurable outcomes are non-negotiable. Most clients see early wins in review velocity by Week 6.
What does this cost, and how is pricing structured?
Our London healthcare retainer typically ranges £2,500–£6,500/month depending on scope (content creation, review automation, paid media). We recommend starting with a 90-day pilot (usually £3,200–£4,500/month for full service) so you see results before committing long-term. Paid media spend is separate and managed against a CPL target. We're transparent about spend and ROI every month.
FREE · NO COMMITMENT · 48HR TURNAROUND